Start a ReturnUpdated 5 months ago

Initiate Your Return > HERE 

PROOZY RETURNS: 
Proozy c/o UPS Supply Chain Solutions
200 Velocity Way
Shepherdsville, KY 40165

Return Process Overview:

Once your return is submitted, you will be able to download a shipping label. A nominal flat shipping fee of $8.99 applies to returning unwanted items within the same order. 

Refunds, deducted from the return shipping fee, will be applied to the original payment method upon receipt. If you opt for an alternative shipping method, we do not refund shipping fees.

Returns typically take two to four weeks to process. Please adhere to the following guidelines:

Return Eligibility:

• Acceptance within 30 days of receipt.
• Ineligible items: undergarments, mystery packs, final sale items.
• Unworn merchandise with original tags, excluding items unfit for resale (subject to a 15% fee).

HOLIDAY RETURN WINDOW:

Orders placed between November 1 and December 23 qualify for an extended holiday return period, allowing returns until January 31. Please note, that non-refundable items are not eligible for returns. (see below for details)

Beyond the 30-Day Window:

• Orders outside the 30-day return period are ineligible for refunds.
• If processed within 30 days and not yet mailed, contact [email protected] to confirm eligibility.

Refund Timeframe:

• Returns are processed in 2-4 weeks.
• Original payment method refund, minus the $8.99 return shipping fee.
• Credit posting in 1-3 business days depending on your financial institution.

Returnable Items:

• Items purchased within the last 30 days from the receipt date.

Non-Refundable Items:

• Undergarments, mystery packs, mystery items, final sale items, free gifts, and promotional items. All items that are non-refundable will state so in the product description. 

Exchanges:

• Online exchanges are not available.
• Please contact our Support team to initiate your exchange. 

Damaged/Defective/Wrong Items:

• Report issues within 30 days of receipt to [email protected] including a photo and order number. 
• Replacement or refund based on item availability.
• No replacements or refunds after 30 days; all tags must be visible in the photo.