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No Movement: Carriers typically advise a waiting period of 14 business days from the last movement date before considering a package lost. If your package exhibits no movement beyond this timeframe, kindly contact [email protected] within 30 days fo
Package Shows Delivered: If the carrier marks your package as delivered but you haven't received it, we recommend the following steps:
Stolen Package: If your package is suspected to be stolen, take the following actions:
Returned to the Sender Packages: For packages returned to the sender, Proozy initiates refunds to the original payment method. If you believe your package was returned but hasn't been refunded, email [email protected] with the Order Number, "RTS" in